MONKEYS SPLASH ZONE

MYR

FIRST COVERED WATER THEME PARK IN MALAYSIA
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Monkeys Splash Zone – Terms & Conditions of Entry


 PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PURCHASING A TICKET OR ENTERING THE FACILITY. BY PROCEEDING WITH A PURCHASE OR ENTRY, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND UNCONDITIONALLY AGREE TO BE BOUND BY THE FOLLOWING TERMS.


1. Eligibility & Admission Requirements




  • Age & Supervision: Admission is open to all ages. Children under 90cm in height must be accompanied and within arm's reach of a paying adult (18+) at all times. The accompanying adult accepts full responsibility for the child's safety and conduct.
  • Health & Safety Warning: Participation is not advised for individuals with: heart conditions, high blood pressure, back or neck problems, mobility impairments, pregnancy, epilepsy, or any other serious physical or mental medical condition that may be aggravated by the activities. All guests are required to consult a physician prior to entry if there is any uncertainty regarding their fitness to participate.
  • Mandatory Indemnity: As a condition of entry, all guests (or a parent/legal guardian on behalf of minors) must accurately complete and sign a Liability Waiver and Indemnity Form prior to accessing any facility amenities.
  • Ticket Pricing (Ala-Carte):

    • Adult (height above 130cm): RM65.00
    • Child (height 90cm – 130cm): RM45.00
    • Toddler (height below 90cm): FREE (with paying adult)

  • Family Packages:

    • Package 1 – RM200 (2 Adults + 2 Children under 130cm)
    • Package 2 – RM225 (2 Adults + 3 Children under 130cm)
    • Package 3 – RM238 (2 Adults + 4 Children under 130cm)

  • Capacity Limit: The total maximum capacity for Monkeys Splash Zone is strictly limited to 2,000 persons at any given time. Admission is granted on a first-come, first-served basis. Once this capacity is reached, no further admissions will be permitted, regardless of ticket ownership or booked time slot. Management's decision on capacity is final.


2. Ticket Usage & Terms



  • Non-Transferable & Personal: Tickets are valid only for the named purchaser or the individual assigned at the time of purchase and are strictly non-transferable.
  • Wristband Requirement: All tickets are issued in the form of a secure wristband. This wristband must be worn visibly at all times during your visit. Tampering with or removing the wristband will void the ticket and result in ejection from the facility.
  • Age/Height Verification: Tickets cannot be exchanged or transferred to another individual who does not meet the specific age or height requirements of the ticket category purchased. Valid ID may be required for verification.
  • Time-Specific Entry: Entry is permitted only during the specific time slot booked and paid for. Late arrival may result in denied entry without refund.
  • Expiration: All tickets expire on the date printed thereon. No extensions will be granted.
  • Loss, Theft, or Damage: Lost, stolen, damaged, or destroyed tickets or wristbands will not be replaced, refunded, or reissued.
  • Commercial Use Prohibited: Tickets may not be resold, auctioned, or offered for commercial gain or as part of any unauthorized promotion. Any ticket sold in violation of this term will be deemed void without refund, and entry will be refused.

3. User Responsibilities & Assumption of Risk



  • Active Supervision: Guardians are responsible for the continuous, active supervision of the children under their care. This includes monitoring their proximity, behavior, and ability to safely use each attraction.
  • Compliance: All guests must comply with all posted rules, verbal instructions from staff, and all safety signage throughout the facility. Failure to do so may result in immediate ejection.
  • Appropriate Attire: Proper swimwear is mandatory. Denim (jeans), clothing with belts, rivets, or zippers, loose jewelry, and sharp accessories are prohibited for safety reasons.
  • Personal Property: Monkeys Splash Zone provides locker facilities for rent. All personal property is the sole responsibility of the guest. Monkeys Splash Zone expressly disclaims any and all liability for lost, stolen, or damaged personal property.
  • Hazard Reporting: Guests must immediately report any hazardous condition (e.g., spills, equipment damage, unsafe behavior) to the nearest staff member.

4. Cancellation, Refunds & Force Majeure



  • No Refunds or Changes: All ticket sales are final. No refunds, exchanges, cancellations, or rescheduling will be permitted for any reason, including, but not limited to, inclement weather, guest dissatisfaction, or partial facility closures.
  • No-Shows: Failure to arrive for a booked time slot will result in the forfeiture of the ticket with no right to a refund or reschedule.
  • Force Majeure: Monkeys Splash Zone shall not be liable for failure to operate or provide services due to circumstances beyond its reasonable control, including but not limited to: acts of God, war, terrorism, riots, civil commotion, government regulations, public health emergencies, extreme weather, fire, flood, earthquake, power outage, or any other emergency event.

5. Prohibited Conduct & Items



  • Prohibited Items: The following items are strictly prohibited: outside food and beverages, glass containers of any kind, alcohol, illicit substances, weapons, smoking/vaping products, and pets.
  • Prohibited Behavior: Running, diving, rough play, pushing, climbing on structures, and any other behavior deemed unsafe by staff is prohibited.
  • Photography Restrictions: Photography and videography are strictly forbidden in restrooms, changing areas, and any other clearly marked restricted zones.
  • Right to Eject: Management reserves the right to refuse entry or eject any guest whose conduct is deemed illegal, disorderly, or violates these Terms and Conditions, without refund or compensation.

6. General Provisions



  • Payment Method: The facility is CASHLESS. We accept major debit/credit cards and E-Wallets (TnG and DuitNow).
  • Amendment of Terms: Monkeys Splash Zone reserves the right to amend, add, or remove any part of these Terms and Conditions at any time without prior notice.
  • Assumption of Risk & Liability Disclaimer: Participants acknowledge that use of the facilities involves inherent risks, including but not limited to physical injury, illness, or death. By entering, all guests voluntarily assume all risks related to their participation. To the fullest extent permitted by law, Monkeys Splash Zone, its owners, employees, and agents shall not be liable for any injury, loss, or damage arising from guest negligence, failure to follow safety instructions, or the inherent risks of the activities.

7. Contact Information
For questions regarding these Terms, please contact us at:






"By purchasing a ticket or entering the facility, you represent that you have the authority to agree to these Terms on behalf of yourself and any minors in your care and hereby do so".